How Do You Know You’re Clueless to Culture?
The worst thing for a business or agency is not knowing what could grow your business, retain good talent, or make your leaders superb in a diverse world. Here are some symptoms of being clueless in a multicultural and global world – and places to find them in the stories in the book.
You’ve Got:
| 1. |
Hidden Employee Talent
Oh, My God, You’re a Completely Different Person, Skill Up |
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| 2. |
Customers who don’t approach your business – and it’s likely you don’t know it!
A Bank For White People |
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| 3. |
Information systems that don’t alert you
Do You Know Me? I’m Your Multicultural Employee |
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| 4. |
Inaccurate decision making
A Restaurant for Men |
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| 5. |
Ideas held back and resumes circulating
You Wouldn’t Understand |
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| 6. |
Managers that block employee initiative
Attitudes and Skills for Grownups |
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| 7. |
A low “Can We Talk?” rating
The Business Costs of Silence |
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| 8. |
Lost business and employees due to lack of diversity – in your leadership, presentation teams, and on high value projects
Structure: Who’s Where?, Looking Up Gets Me Down |
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| 9. |
Employees who don’t know what to do with diverse customers’ needs
“Nice Doesn’t Cut It” |
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| 10. |
Procedures, forms, signs, and other mechanisms for help that don’t help
Don’t Talk to Security Guards |
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| 11. |
Untold possibilities for business and profit that are unsought
Iowa and the Cultural Unknown |
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| 12. |
Customers who want your business and you don’t know it
We Want to Help You |
I could go on.
Find out more in Are You Clueless?
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